Step 1: Initial Consultation

All new clients begin with a one-time Initial Consultation — a personalized, in-depth session designed to build a complete picture of your pet’s health.

During this visit, we:

• Get to know you and your pet

• Review medical history and daily lifestyle

• Understand your care goals and preferences

• Determine if concierge membership is a good fit

• Discuss travel fees and pricing structure

Initial Consultation Fee: See Pricing Page
Includes a full physical exam, medical record review, and discussion of membership eligibility.

*Please note: A zone-based travel fee may apply for visits outside the standard service radius beyond Broward County for House-call Services. However, travel fee is included with initial consultation. 

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Step 2: Membership Invitation

After your consultation, eligible clients are invited to join our Concierge Membership, which includes:

• Personalized house call veterinary services for ongoing care in the comfort of your home

• Virtual office visits for non-urgent questions and follow-ups

• Direct access via text and email during office hours for quick communication and care coordination

• Priority scheduling for urgent needs and returning clients

• Access to partnered facilities and referral services for diagnostics, surgeries, or specialty care

• Online pharmacy setup and prescription management for convenient refills

• Continuity of care through ongoing wellness planning and proactive health monitoring

• A trusted veterinary partnership built around your pet’s unique lifestyle, health goals, and comfort

Membership is limited to ensure quality, accessibility, and individualized attention.
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Step 3: Membership Experience

Once enrolled, members enjoy a seamless, relationship-based experience designed to keep your pet thriving year-round.

Your membership includes:

• Two complimentary wellness visits per year.

• Personalized care plan updated at each visit

• Routine wellness visits scheduled proactively throughout the year

• Continuous communication — text, email, or virtual check-ins whenever questions arise

• Tailored reminders for vaccines, preventatives, and follow-up care

• Convenient scheduling for house calls and telehealth visits through our online portal

• Coordination with referral partners for diagnostics, dentistry, surgery, and specialty care

• Priority response for urgent needs

• Annual wellness review to reassess goals, lifestyle, and health strategies

Every member of Scoobie’s family receives the time, attention, and support that traditional clinics often can’t provide — because your pet’s health journey deserves more than just an appointment.

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Step 4: Renewal & Continuing Care

As your pet’s needs evolve, so does our care.
Each year, members are invited to renew their Scoobie’s Concierge Membership to continue enjoying seamless, priority access to personalized veterinary care.

Your renewal includes:

• Annual wellness review and care plan update with Dr. Miyamoto

• Evaluation of your pet’s progress and lifestyle goals

• Automatic renewal reminder sent 30 days before membership expiration

• Option to adjust visit frequency, add family pets, or modify service zones

• Continued access to text, email, and virtual communication during office hours

• Priority scheduling for existing members before new membership openings

Renewing your membership ensures your family remains part of Scoobie’s exclusive circle — where continuity, trust, and personalized attention remain at the heart of every visit.

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